Effective Date: July 2025

Love4Life (Twenty Twenty) ("we", "us", or "our") is committed to protecting your privacy and ensuring your personal data is handled safely, securely, and in compliance with data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, sign up for our newsletter, contact us, or refer a young person to our services.

Who We Are

Love4Life (Twenty Twenty) is a registered charity in England, dedicated to supporting young people through 1:1s, group sessions and workshops.

Charity Registration Number: 1120694
Address: Unit 15, 30 Meadow Lane, Loughborough, LE11 1JY
Email: [email protected]

Information We Collect

We collect the following types of personal information through our website:

Newsletter Sign-Up

When you sign up for our newsletter, we collect your email address (and optionally, your name) to send you updates and news about our work with young people.

We use Mailchimp, a third-party email marketing platform, to manage our email communications. By subscribing to our newsletter, you acknowledge that your information will be transferred to Mailchimp for processing in accordance with their Privacy Policy.

You can unsubscribe from our emails at any time by clicking the “unsubscribe” link at the bottom of any newsletter or by contacting us directly.

Contact Form

• Name
• Email address
• Subject and message content

Referral Form

• Referrer's name and contact details
• Details about the young person being referred (e.g., name, age, contact info, date of birth, educational establishment, relevant support needs)
• Deatails about the young person's parent or guardian (e.g., name, contact info, relationship to young person)
• Any sensitive information submitted by the referrer (e.g., health, wellbeing, safeguarding concerns)

We only collect personal data that is relevant and necessary for the purposes outlined below.

How We Use Your Information

We use your information to:

• Send you updates and newsletters (only with your consent)
• Respond to your enquiries submitted through the contact form
• Assess and follow up on referrals to provide appropriate support to young people
• Maintain internal records
• Improve our website and services

Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Consent: For sending newsletters or communications you’ve opted into.
• Legitimate interests: For responding to enquiries and managing general correspondence.
• Vital interests and safeguarding: For processing referrals involving young people where support or intervention may be necessary.
• Legal obligation: Where we are required to comply with applicable laws and safeguarding responsibilities.

How We Store Your Data

All data is stored securely in accordance with our internal data protection policies. We take appropriate technical and organisational measures to protect your data from loss, misuse, and unauthorised access.

Referral information may be stored in secure, access-controlled systems with limited access only to relevant staff.

Sharing Your Information

We will not share your information with third parties unless:

• You have given explicit consent
• We are required to do so by law
• There is a safeguarding concern that requires involvement from external agencies or services
• It is necessary to refer a young person to a partner agency for additional support (with consent where possible)

We use Mailchimp to send email newsletters and updates. Mailchimp stores data on servers located in the United States. As a US-based company, Mailchimp participates in relevant international data protection frameworks, and we rely on their safeguards to ensure your data is adequately protected.

We ensure all third-party providers we use meet high data protection and security standards. We do not allow them to use your data for their own purposes.

We never sell or rent personal data to third parties.

Data Transfers Outside the UK/EEA

As part of using third-party services such as Mailchimp, your personal data may be transferred outside the UK or European Economic Area (EEA), specifically to the United States.

Where this occurs, we ensure your data is protected by relying on appropriate safeguards, such as:

• The provider’s participation in the UK Extension to the EU–US Data Privacy Framework
• Standard Contractual Clauses (SCCs) approved by the UK and EU

We review these safeguards regularly to ensure they remain effective.

Your Rights

Under data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data (subject to legal obligations)
• Withdraw consent (for example, to unsubscribe from the newsletter)
• Object to or restrict certain types of data processing

To exercise any of your rights, please contact us at [email protected].

Cookies and Website Tracking

Our website may use cookies or analytics tools to understand user interaction and improve your experience. You can manage or disable cookies through your browser settings. For more details, see our [Cookie Policy] (if applicable).

Data Retention

We only keep your personal data for as long as necessary:

• Newsletter data: Until you unsubscribe
• Contact/enquiry data: Up to 12 months after resolution
• Referral data: In accordance with our safeguarding and record retention policy (typically 7 years, or longer if required)

Children’s Privacy

We are committed to protecting the privacy of children and young people. Where we process data about young people (e.g., via referrals), we do so only when it is necessary and with appropriate safeguarding measures.

Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be posted on our website with the date of the most recent update.

Website Provider

Your data may also be available to our website provider to enable us and them to deliver their service to us, carry out analysis and research on demographics, interests and behaviour of our users and supporters to help us gain a better understanding of them to enable us to improve our services. This may include connecting data we receive from you on the website to data available from other sources. Your personally identifiable data will only be used where it is necessary for the analysis required, and where your interests for privacy are not deemed to outweigh their legitimate interests in developing new services for us. In the case of this activity the following will apply:

1. Your data will be made available to our website provider
2. The data that may be available to them include any of the data we collect as described in this privacy policy.
3. Our website provider will not transfer your data to any other third party, or transfer your data outside of the EEA.
4. They will store your data for a maximum of 7 years.
5. This processing does not affect your rights as detailed in this privacy policy.

Contact Us

If you have any questions or concerns about this policy or how we handle your data, please write to us at:

Data Protection Lead
Love4Life (Twenty Twenty)
Unit 15, 
30 Meadow Lane,
Loughborough,
LE11 1JY

Or via email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk/